Help and Contact

Get help with zzo.ai on the web and in the iPhone and iPad app: credits, failed generations, purchases, refunds, your account, and how to reach us.

Last updated: 2026-11-04

Contact us

Email hi@zzo.ai. Write from the address on your account if the question is about your account, a purchase or a generation, and include the order number, the date, or the generation's link. We usually reply within a few business days.

Signed in on the website, you can also open a support ticket at /settings/tickets.

Credits

Every generation shows its price in credits before you tap Generate.
Credits come in one-time packs. There is no subscription.
Credits never expire.
Your balance is the same on the website and in the iPhone and iPad app when you sign in with the same account.

A generation failed

If a generation fails, times out, or is turned down by the model's content filter, its credits go back to your balance automatically. You don't need to ask. If credits did not come back within an hour, email us with the generation's link or the time you made it.

We don't refund credits for generations that finished but did not turn out as you hoped. When testing a prompt, try a shorter clip or a lower resolution first.

Purchases and refunds

Bought on the website: see the refund policy. An unused pack can be refunded within 14 days.
Bought in the iPhone or iPad app: Apple handles these payments and their refunds. Request a refund at reportaproblem.apple.com. If Apple refunds a purchase, the credits it added are taken back from your balance.
Credits didn't arrive after a purchase in the app: make sure you are signed in with the same account you bought with, then pull to refresh on the Account tab. If they still don't show, email us with the date and the Apple receipt.

Your account

Sign in: with Google or Apple, or with email and password on the website. Use the same sign-in method on every device to see the same balance and library.
Delete your account: in the app, open Account and tap Delete account. You can also email us from the address on your account. Deleting signs you out everywhere and unused credits are lost.

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